Frequently Asked Questions
Everything you need to know about our ethically sourced fine jewellery.
What materials do you use in your jewellery?
We exclusively use 18k solid gold and ethically sourced, conflict-free diamonds and gemstones to ensure lifelong durability and brilliance.
How long does shipping take?
Standard domestic shipping takes 3-5 business days, while international orders typically arrive within 7-10 business days. Expedited shipping options are available at checkout.
Do you offer a warranty on your pieces?
Yes, every FYNE piece comes with a lifetime warranty covering manufacturing defects. This does not cover normal wear and tear or accidental damage.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom or engraved pieces are final sale.
How do I find my ring size?
You can use our online Size Guide found on each product page, or request a complimentary physical ring sizer to be sent to your home.
Is your packaging sustainable?
Absolutely. We use FSC-certified recycled paper and reusable velvet pouches to minimize our environmental footprint without compromising on the luxury experience.